Frequently Asked Questions, your go-to resource for any queries you might have about our services and products. We understand that choosing the right healthcare can be overwhelming, and we're here to help you make informed decisions.
Our aim is to provide clear, concise, and comprehensive answers to ensure your shopping experience is smooth and satisfying. Should you have any additional questions, our dedicated customer service team is always ready to assist you.

Easy steps:
1. Book a 60-minute telehealth consultation to review your symptoms, medications, history, and goals.
2. Complete recommended testing and receive a personalized treatment plan.
3.The initial consultation is $325. If you enroll in 12 week Midlife Reset Program within seven days, the full $325 is applied toward the regular $795 program price.
4. Over 12 weeks, we monitor your progress and adjust treatment when appropriate.
Women AGES 38-65. Before any therapy and if indicated, we perform a medical review to ensure it’s safe and appropriate for you.That’s what makes VallaMed different — we don’t do “cookie-cutter treatment.” Every recommendation is custom-tailored to your body’s need.
Available to eligible patients located in Florida, Massachusetts, or Rhode Island at the time of care.
You Don’t Have to Navigate Midlife Changes Alone
Brain fog, exhaustion, poor sleep, weight changes, and mood shifts can leave you feeling unlike yourself—especially when you have been told that everything looks “normal.”
I’m Valentina Akyol, PA-C, a board-certified Physician Associate with more than 13 years of clinical experience and additional training in hormone and functional medicine. I take the time to listen, evaluate the full picture, explain your options clearly, and guide you through a personalized treatment plan.
Together, we will identify what may be contributing to your symptoms, monitor your progress, and make thoughtful adjustments until you have a clear long-term plan.
Our appointments are scheduled for Fridays and Saturdays (from 10 am to 4:30 pm) but you can always email/text us with any questions in between and we will get back to you within 24-48 hours
History of blood clots in legs/lungs or stroke will require individual approach and treatment modification
Pregnant or breastfeeding
Living with advanced kidney, liver, or heart disease and experiencing an acute event
Any other situation deemed unsafe for telehealth management
If at any time during your visit — your provider determines that your condition exceeds the scope of outpatient or home-based care, you will be immediately referred to the nearest Emergency Department or advised to call 911.
At this time, VallaMed operates as a direct-care practice and does not bill insurance. Lab tests can be prepaid and ordered through Vallamed if needed. Patient is responsible for any invoices presented by Quest/LabCorps outside of prepaid services. Patients may receive itemized receipts that may be submitted to their insurance or HSA/FSA accounts for possible reimbursement.
At VallaMed, your appointment time is reserved just for you.
Cancellations: Please cancel or reschedule at least 12 hours in advance without penalty. Late cancellations may be charged a $75 fee;
No-Shows: Missed appointments without notice are subject to a $100 no-show fee.
No Refunds: All lab payments, program fee and custom prepared services are non-refundable once ordered. Unused credits may be applied toward future visits or transferred as a gift within 6 months.
Emergencies: We understand unexpected events happen — fees may be waived at our discretion.
Pre-existing conditions: VallaMed prioritizes patient safety during all telemedicine visits. In certain cases, a patient’s condition may prevent us from safely providing specific treatments such as hormonal therapy,etc
Examples include:
Severe heart, kidney, or liver disease that increases risk from fluids or medications.
Unstable chronic conditions or acute illness requiring hospital-level care.
Recent major surgery or uncontrolled infection.
If our provider determines that treatment cannot be safely performed on the day of the visit, you will be advised to seek appropriate follow-up care.
Please note: the telehealth visit charge will still apply, as time is exclusively reserved for your appointment.
